We recently had to stay at Medical Park Hospital in Antalya due to a medical emergency during our holiday. I want to acknowledge that the medical treatment itself was very good and fast. The doctors and nursing staff acted quickly and provided the necessary care, for which we are grateful.
The hospital room was disappointing. It was very small, cramped, and uncomfortably hot, with no proper space for a family. My husband had to sleep on the floor, as there was no extra bed provided. We were told that the hospital would try to find a second bed for him, but we never received any update, and nothing was arranged. Later at night, when I needed to have blood tests done but couldn’t turn on the light in my room because our baby was sleeping, I went to the next room. I was surprised to see that there was a bed there that no one was using for the entire duration of our stay, right up until we checked out.
There was also no bed linen provided for my son, who had to stay with us, and he was forced to sleep without proper bedding. The food provided was of poor quality, and, to make matters worse, no food at all was given to my son during our stay.
On a positive note, the Russian translator, Kamil, and another lady who assisted us the following day were amazing. They were professional, kind, and very helpful, which made communication much easier during a difficult time.
Unfortunately, the English translator, Rabia, was extremely unprofessional and rude. She frequently raised her voice, walked out before I could finish conversation, didn’t allow me to take her full name and failed to translate much of what the medical staff were saying. This made an already stressful situation much worse, as it was difficult to understand what was happening and to communicate our needs.
Once we checked out, we found that the discharge document contained many mistakes, including errors in my nationality, the date when symptoms first appeared, and an inaccurate summary of my overall condition at the hospital. We had to request corrections to these important documents. Additionally, all the invoices took a week to arrive for some reason, and we had to do a lot of chasing to get them before we left.
It’s also important to mention that we paid roughly 2,000 euros for just one night’s stay, which included overnight medication, two ultrasounds, two blood tests, and a consultation with a consultant. I feel this is a very high amount considering the level of comfort, room conditions, and food provided during our stay.
While I appreciate the quality and speed of the medical care, the lack of basic comfort, poor communication, and the rude behavior of the English translator made our experience at Medical Park Hospital far more difficult than it needed to be. I hope the hospital will address these issues for the benefit of future patients and their families.
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