Dear Sunfert Bangsar Management Team,
Greetings to all of you.
I am writing this review to express my deep disappointment and dissatisfaction following a recent consultation my wife and I had with Dr. Sumithra, one of your fertility specialists. Our experience during the session was not only disheartening but also offensive on both personal and religious grounds.
From the very beginning of our meeting, we felt unsettled by the unprofessional tone and insensitive remarks made by Dr. Sumithra. In particular, we were hurt by a comment she made regarding a religious symbol my wife's Thali, which is a sacred gold chain blessed during our Christian wedding. This holds deep religious and cultural significance for us as Indian Christians. Shockingly, Dr. Sumithra suggested that my wife should "sell it" and just wear a yellow string instead if she wants to proceed with IVF. This statement was highly inappropriate, disrespectful, and dismissive of our faith and traditions.
Furthermore, her attitude during the consultation came across as arrogant, self-important, and lacking in empathy. While we respect her medical expertise, no professional especially in the delicate field of fertility should make patients feel belittled, judged, or discriminated against. Patients come to Sunfert with immense trust and hope for building families, and such behavior can easily break that trust.
Let me be clear: no doctor, regardless of their experience or success rate, should allow pride or ego to cloud their responsibility to treat every individual with humility, compassion, and respect. Patients deserve to be seen not just as medical cases, but as human beings with emotions, beliefs, and dignity.
I sincerely urge the management to look into this matter seriously. This is not merely about one negative experienceit is about ensuring that all patients at your center feel respected, valued, and supported during what is often a very vulnerable time in their lives.
I hope appropriate steps will be taken to ensure that this kind of conduct does not repeat itself. I strongly recommend that Dr. Sumithra be reminded of the importance of cultural sensitivity, humility, and professionalism when dealing with patients from diverse backgrounds.
Thank you for taking the time to consider my complaint. I trust that your team will respond appropriately and uphold the good reputation of your institution.
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